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» Calculus: A New Horizon ..
PGCSoft CRM Express Professional v2012.3.3.0 | 40.4 MB
The program is designed to automate processes, relationships with customers. PGCSoft CRM Express Professional helps to organize the effective work of sales, marketing and service at all stages of customer interaction.
Key features of CRM Express Professional:
- Manage customer base, a detailed description of each client and contact person, the dynamics of change in the state of relations with customers, the ability to quickly enter and access to customer information;
- Manage your contacts with clients, the account of the history of contacts with clients, check the needs of clients, online transfer of information between departments, planning, contacts;
- Planning and control activities, coordination of work in time, a system of reminders and issuing assignments;
- Management of business processes to work with clients, the creation of regulations to work with clients and patterns of operations, sales, service complaints;
- Sales management, establishment of technology sales of various product groups, the management of the stages and phases of the sale, the creation of standard templates of action, the mechanism of the preparation of commercial proposals, mechanism of operation management and analysis of the sales cycle - "funnel" sales;
- Integration with financial and accounting software allows you to create a single information space to work with clients;
- Marketing Management - segmenting customers, manage marketing companies, evaluating the effectiveness of advertising and marketing campaigns;
- Questioning - gathering information about customers, products, competitors, regions. Analysis of the questionnaires;
- Telemarketing - providing mass of outgoing calls to a given scenario, clients call, contact and registration forms;
- Service and warranty service. Accounting for goods in services: the serial number, date and type of service, management service addresses customers, managing service order treatment;
- Multivariate analysis of sales, ABC sales analysis, analysis of work with clients, staff performance, analysis of client base;
- The knowledge base of sales, products, competitors, service, structuring information, a keyword search, quick access to information;
- Protection of information, setting user access rights to information, providing the user access only to information on its customers;
- Facilitate the implementation of routine operations, integration with e-mail, report preparation, assistant commissioning of new customers, find clients twins, batch-processing clients, filters.
- And more ......
OS: MS Windows
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